Shipping Information

Old Gold Pack is a fan-led, volunteer-run organisation. All orders are packed and dispatched by a small team of volunteers working alongside our fulfilment partners. We will always aim to dispatch orders as quickly as possible, but we kindly ask supporters to allow additional time during busy periods, launches and pre-order campaigns.

We appreciate your patience and support.

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Pre-Orders

All 150th Anniversary Shirts are sold on a pre-order basis.

Current estimated stock arrival is mid-July, however all dates provided are estimates only and may be subject to change due to manufacturing, logistics or courier delays outside of our control.

If there are any significant delays, updates will be communicated via our website and social channels where possible.

By placing a pre-order, you acknowledge and accept that dispatch dates are estimated and not guaranteed.

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Shipping Locations

At this time, we only ship within the United Kingdom.

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Shipping Method

Orders are shipped using Royal Mail Tracked 48 services where applicable.

Once your order has been dispatched, you may receive tracking information via email depending on the shipping service used.

Please note that delivery timeframes provided by Royal Mail are estimates and are not guaranteed.

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Separate Shipments

Shirts and other merchandise items may be shipped separately depending on stock availability, fulfilment arrangements or order contents.

This may result in items arriving at different times.

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Incorrect Shipping Information

Customers are responsible for ensuring all shipping details entered at checkout are accurate.

Old Gold Pack cannot accept responsibility for delays, losses or failed deliveries caused by incorrect or incomplete address information provided by the customer.

If an order is returned to us due to incorrect address details, additional postage charges may apply before the item can be re-dispatched.

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Lost or Delayed Parcels

Parcels will only be considered lost in line with Royal Mail’s official policies and investigation timeframes.

We are unable to issue replacements or refunds for delayed shipments until Royal Mail’s required waiting period has passed.

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Contact

For any shipping-related queries, please contact us via:

Old Gold Pack Contact Page