Old Gold Pack (“we”, “us”, “our”) is committed to protecting and respecting your privacy.
This policy explains how we collect, use and protect your personal data when you use our website.
Who we are
Old Gold Pack is a fan-led supporters group dedicated to creating displays for Wolverhampton Wanderers.
Formed by fans, for fans, our aim is simple – to bring an identity back into the stands through flags, tifos, and visual displays that represent the city and its people.
We work with local designers, artists, and supporters to create pieces that are properly WULFRUNIAN – rooted in the club’s history, the city, and the fans who follow it.
Old Gold Pack Ltd (17184378)
Registered in England & Wales
VAT Registered: 520 6614 20
Email: hello@oldgoldpack.co.uk
We are the “data controller” responsible for your personal data.
What data we collect
When you use our website, we may collect:
Personal Information
- Name
- Email address
- Billing address
- Delivery address
Order Information
- Products purchased
- Order value
- Transaction details
We do NOT store your full payment details (these are handled securely by payment providers)
Technical Data
- IP address
- Browser type
- Device information
- Website activity (via cookies)
How we collect your data
We collect data when you:
- Place an order through our website (WooCommerce)
- Contact us via forms or email
- Browse our website (cookies/analytics)
How we use your data
We use your information to:
- Process and fulfil orders
- Deliver products to you
- Communicate about your order
- Respond to enquiries
- Improve our website and services
Legal basis for processing
Under UK GDPR, we rely on:
- Contract – to fulfil your order
- Legitimate interests – to run and improve our website
- Legal obligation – for accounting and tax purposes
Payments
We use third-party payment providers, including Stripe, to process payments securely.
When you make a purchase, your payment details are processed directly by these providers. We do not store your full card details on our website.
You can view Stripe’s privacy policy here: https://stripe.com/privacy
Shipping & delivery
To fulfil your order, we share necessary details with delivery providers, including:
- Your name
- Delivery address
Sharing your data
We only share your data where necessary, including:
- Our website platform (WordPress and WooCommerce)
- Payment providers (e.g. Stripe)
- Delivery providers
- Website hosting providers
Data retention
We retain data for:
- Orders: for legal/accounting purposes (typically up to 6 years)
- Contact enquiries: as long as necessary
Your rights
You have the right to:
- Access your data
- Correct inaccurate data
- Request deletion
- Object to processing
To exercise your rights, contact: hello@oldgoldpack.co.uk
You also have the right to complain to the ICO (Information Commissioner’s Office).
Data security
We take appropriate security measures to protect your data, including secure hosting and payment processing.
Cookies
Our website uses cookies to:
- Enable core functionality (such as shopping cart and checkout via WooCommerce)
- Improve user experience
- Analyse website traffic
You can manage cookie preferences through your browser settings.
Where required, a cookie banner will be shown on your first visit.
Changes to this policy
We may update this policy from time to time. Please check this page periodically.